Brand Commitment Matrix is describes as a “basic contract” brand owners can create between their company or brand and its customers. The matrix has two columns, each containing three key statements.
The left hand statements (IAM or I am) are from brand’s customers and has
- Identity (Who they are)
- Aims (What they want)
- Mores (How they belong)
Right side column (POV) is for the company or brand and has
- Purpose (Why we exist),
- Onlyness (What we offer)
- Values (How we behave).
The idea recommended here is to ensure that each row aligns with another/support each other. That means, Identity should sync with purpose, aims with onlyness and Mores with values.
Source
- https://howbrandsarebuilt.com/blog/2019/07/08/marty-neumeiers-brand-commitment-matrix-and-how-it-works/
- BOOK- The Brand Flip Private or Broken Links
The page you're looking for is either not available or private!